by Garrett Hill, CEO, X2nSat, Inc.
We practice what we preach.
Every two weeks an alarm sounds in X2nSat’s Network Operations Center, kicking off a two-hour disaster recovery drill. Response team members from our West Coast and East Coast hubs dial in to the simulation, each ready to do their part to ensure X2nSat and our clients are prepared for anything.
To be honest, it’s pretty cool. It’s a busy two hours, with the familiar “dinging” of staff members joining and re-joining the GoToMeeting, reporting on weather conditions, checking redundancies, simulating the routing of network traffic, and sharing status updates as if a real disaster was taking place.
Have you ever seen that hilarious video by comedians Tripp Crosby and Tyler Stanton called “A Conference Call in Real Life”? I recommend you watch it if you need a good laugh, but I’m happy to report that our drill is nothing like that – because it’s actually engaging and productive.
We educate our clients about the need for business continuity. Disaster recovery planning is just one element of business continuity that needs to be anticipated and practiced. It’s something we take very seriously. As controversial motivational speaker Denis Waitley is claimed to have said, “Expect the best, plan for the worst, and prepare to be surprised.”
That’s what our disaster recovery drills – which I believe are unique in this industry because of their frequency and process – are all about. We rotate each of our team members through different responsibilities every two weeks so that each of them understands all of the roles required to provide seamless service. This means our staff are well-trained and have the self-confidence to handle whatever might happen, regardless of who is on duty in the event of a real crisis.
Business continuity is a vital arm of large and small businesses alike, assuring constant connectivity and resilience in today’s increasingly digital world. Virtually every process of modern corporate operations involves network interface. Productivity, logistics, revenue and employee safety are significantly impacted when primary connectivity is down for even a short period.
Increasingly impactful natural disasters such as hurricanes, earthquakes, floods and fires can take networks down for extended periods of time. Our modern world is continually more reliant on technology and communications networks, and a natural disaster in one part of the world can have a rippling effect, particularly for enterprise organizations. Some of these risks could take your organization offline for only an hour, others for weeks.
X2nSat’s wireless, satellite-delivered continuity is the most secure continuity option currently available to organizations with one site or thousands. Supported by our state-of-the-art, 24/7 Network Operations Center, our enterprise-level satellite platform provides true path diversity and is completely untied to local communications infrastructure. We also offer a consultative approach to evaluating our clients’ continuity requirements and provide customized solutions specific to each site.
Our clients benefit from our commitment to disaster recovery planning because it provides them with the same self-confidence we have in our process and our focus on “up” time. We are always looking for ways to set ourselves apart from competitors in our industry, and this is definitely one of our value-adds.
As one of our operations staff noted quite cinematically at the end of a recent drill: “We’re golden.”
As CEO and founder, Mr. Hill guides the vision and cutting-edge culture of X2nSat, one of the most veteran VSAT providers in North America. In 1996, he founded this forward-thinking satellite communications company with a mission to provide highly reliable, wireless network and communication solutions to a variety of North American industries.